Cancellation policy

Subscription Policy

At Notti Pet Food, we care about making every order a positive experience. If something doesn’t go as expected, our team is here to help make it right.

Selected products may be available as subscriptions. By purchasing a subscription, you agree to a minimum commitment of three monthly deliveries. Your order will be delivered every 30 days.  After the initial three-month commitment period, your subscription will continue to renew automatically every 30 days until you cancel it.

Your payment details will be stored securely, and you’ll be charged for each scheduled delivery unless you choose to pay for your subscription in advance.

Managing Your Subscription

• Cancellation: Your subscription cannot be cancelled during the initial three-month commitment period. You're always in control. You can cancel, pause, or skip a delivery at any time — no calls, no hassle. Simply log in to your account to manage your subscription, or use the link in any of your order confirmation emails. You can also contact our support team and we'll take care of it for you.

You can manage your subscription through the link provided in your order confirmation emails or through your account portal, which is accessible 24/7.

Alternatively, contact us at contact@nottipetfood.com or Whataspp +60 11-3990 0234 and include your order number, registered email address, and requested change. Our team will respond within 1–2 business days.

Returns and refunds for subscription orders remain subject to Notti Pet Food’s Returns and Refund Policy.