Frequently Asked Questions

Shipment & Returns

What is your shipping policy and delivery timeframe?

For West Malaysia, delivery takes about 2–4 working days. πŸ“¦ Flat rate RM6 only, or enjoy FREE delivery when you spend RM80 or more!

Where do you ship to?

We currently ship throughoutΒ West Malaysia.

For customers inΒ East Malaysia, Singapore, Philippines and Hong Kong,Β clickΒ hereΒ to find stores near you.

If you’re outside our delivery zone but want to try our treats, send us a message, and we’ll do our best to work something out!

Can I return my order?

Please be advised that all merchandise purchased from our store is marked as final and is not eligible for returns or refunds, except in cases where items have manufacturing defects.Β (read our policy here)

Should you receive a defective item, we kindly request that you ensureΒ the product remains unused, free from any additional damage, and is returned in its original packagingΒ to be eligible for an exchange or refund, and we will proceed it in 15 days.

In case of the wrong product or product with noticeable defects received, please contact us at contact@nottipetfood.com along with a snapshot of your order ID and product condition. Our Notti hoomans shall attempt to resolve as soon as possible. Thank you for your understanding and cooperation.

For payment-related issues, please contact our customer service at contact@nottipetfood.com. In case of wrongful or duplicated charges, refunds will be issued through the original payment method.

Can I find Notti in stores or buy it in person?

Most definitely! ClickΒ hereΒ or check out the β€œStores Near You” at the bottom of the page to find one near you!

Oven-Baked Kibbles

What is β€œoven-baked”?

Oven-baked kibble is pet food that’s cooked in an oven at lower temperatures for a longer time, instead of being made through high-pressure extrusion.

This slower, gentler method:

  • Preserves more nutrients and natural flavors
  • Creates a crunchier textureΒ that’s easier to chew and digest
  • Avoids high-pressure processing, which can damage heat-sensitive vitamins

Why are there fruits and vegetables in your kibbles?

Fruits and vegetables are often included as a source of essential vitamins, minerals, and antioxidants. These ingredients can help support the immune system, promote healthy digestion, and provide a variety of other health benefits for our furry companions.

How long does your food last?

Our kibble has a shelf life of 18 months from the date of manufacture.

Does our food need to be refrigerated?

All of our pet food & treats are baked to perfection with no preservatives, without the need of refrigeration.

Do I have to add supplements to make my pet’s food balanced?

Nope! Our pet food is formulated to be balanced and complete in accordance to AAFCO standards. However, you may add additional supplements to meet your pet’s specific needs, or you can add our freeze-dried treats to occasionally spice it up.

Can my kitten or puppy consume your pet food/treats?

Yes, follow the specific product’s feeding guideline for an appropriate portion size.

How do I transition from my pet food to Notti kibbles?

Day 1-2, serve 25% of NOTTI with 75% of your current food.

Day 3-4, Mix 50% of NOTTI with 50% of your current food.

Day 5-6, Mix 75% of NOTTI with 25% of your current food.

Day 7, Full & complete transition.

What if my pet is allergic to certain ingredients in our pet food/treats?

Hang in there, it’s the year 2025 and we’re all about inclusivity. Send us your feedbackΒ contact@nottipetfood.comΒ and we will gather our team’s minds to launch as you wish!

What are some key advantages to consuming Notti kibbles?

We emphasize and pride ourselves on using only fresh & clean traceable meats- only the kind of meat you’ll eat too. Not only that, we’re meat focused and grain-free with a touch of carbohydrates, vitamins and minerals to meet all of your pet’s essential dietary needs. Not forgetting, our oven-baked technology.

  • 🐢 Fresh Meat First – High-quality protein for strength & energy
  • πŸ—Β Slow-Baked – Locks in nutrients & natural flavor
  • 🦷 Light & Crunchy – Easy to chew, tasty to eat
  • 🌿 Gut-Friendly – With prebiotics & probiotics for digestion
  • ✨ Targeted Care – Options for weight, skin, coat & more
  • 🚫 No Nasties – No artificial colors, flavors, or preservatives

How do I check how much Notti kibbles are needed for my pets?

Hop on up on the left corner of your screen and click on our feeding calculator for us to do the math for you! You’ll also be greeted with a little surprise gift from us after getting your results.

Treats

How do I identify which type of treats is most suitable for my pets?

We categorize our treats based on their functionality and how they’re made. Feel free to check the ingredient list to ensure they’re safe for your pets, avoiding any potential allergies. Our commitment to quality means we source from a limited selection of ingredients, maintaining a clean and reliable supply

Can I use your Freeze-Dried series as their staple meal?

No, we advise to either use it as a treat or a meal topper. Check out our oven-baked kibbles to ensure all their nutritional needs are met!

Notti Products

Do you conduct lab tests for all products?

Yes, you can find the lab reports under blog.

Where are Notti kibbles and treats made?

Our kibble is formulated in Malaysia with strict quality control and manufactured in China under strict standards with internationally recognized certifications, including GMP, HACCP, ISO 9001:2015, ISO 22000:2018, IFRC Hong Kong(Halal), FDA approval, BRCGS, IFS, and CE certifications.

What is the difference between Notti and other brands?

We differentiate ourselves by prioritizing the highest quality and freshest ingredients for our pet food. However, what truly sets us apart is our emphasis on functionality, ensuring that we meet all of your pets’ needs and desires.

What are the benefits of joining Communotti?

Benefits of Joining Communotti 🐾

  • 🎁 Exclusive Perks – Special discounts & member-only deals
  • 🐢 Early Access – Be the first to try new Notti products
  • πŸ“šΒ Pet Care Tips – Expert advice for a healthier, happier pet
  • πŸŽ‰Β Fun Events – Join meet-ups, giveaways & pet-friendly activities
  • πŸ’¬Β Community Support – Connect with fellow pet parents & share experience

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