Please be advised that all merchandise purchased from our store is marked as final and is not eligible for returns or refunds, except in cases where items have manufacturing defects. Should you receive a defective item, we kindly request that you ensure the product remains unused, free from any additional damage, and is returned in its original packaging to be eligible for an exchange or refund, and we will proceed it in 15 days.

In case of the wrong product or product with noticeable defects received, please contact us at contact@nottipetfood.com along with a snapshot of your order ID and product condition. Our Notti hoomans shall attempt to resolve as soon as possible. Thank you for your understanding and cooperation.

For payment-related issues, please contact our customer service at contact@nottipetfood.com. In case of wrongful or duplicated charges, refunds will be issued through the original payment method.