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FAQs
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Have any questions? We’re here to assist you.
Shipment & Returns
What is your shipping policy and delivery timeframe?

Check out our shipping terms here! Shipment terms and pricing may differ based on your location. 

Where do you ship to?

We ship all around Malaysia & Singapore.

If you're looking to try us out but you're not within our radius, drop us a message and lets try to work it out!

Can I return my order?

At our core, we strive to provide only the finest products for your pets. However, if there's ever anything that doesn't meet your satisfaction, please click here for further information.

Can I find Notti in stores or buy it in person?

Most definitely! Check out the “stores near you”at the bottom of the page to find one near you!

Oven-Baked Kibbles
What is “oven-baked”?

Oven baked kibbles are made by mixing together the raw ingredients, baked at low temperatures (90℃) in an oven until they are completely dry.

The low temperature baking process helps to preserve the nutritional value of the ingredients, as they are not exposed to the high temperatures and pressure of the extrusion process.

Why are there fruits and vegetables in your kibbles?
Fruits and vegetables are often included as a source of essential vitamins, minerals, and antioxidants. These ingredients can help support the immune system, promote healthy digestion, and provide a variety of other health benefits for our furry companions.
How long does your food last?
All of our pet food & treats last longer than 6 months, giving your pet companion more than enough time to feast through the supply. Once opened, we recommend serving our dry food within 30 days.
Does our food need to be refrigerated?
All of our pet food & treats are baked to perfection with no preservatives, without the need of refrigeration.
Do I have to add supplements to make my pet’s food balanced?
Nope! Our pet food is formulated to be balanced and complete in accordance to AAFCO standards. However, you may add additional supplements to meet your pet’s specific needs, or you can add our freeze-dried treats to occasionally spice it up.
Can my kitten or puppy consume your pet food/treats?
Yes, follow the specific product’s feeding guideline for an appropriate portion size.
How do I transition from my pet food to Notti kibbles?

Day 1-2, serve 25% of NOTTI with 75% of your current food.
Day 3-4, Mix 50% of NOTTI with 50% of your current food.
Day 5-6, Mix 75% of NOTTI with 25% of your current food.
Day 7, Full & complete transition.

What are some key advantages to consuming Notti kibbles?
We emphasize and pride ourselves on using only fresh & clean traceable meats- only the kind of meat you’ll eat too. Not only that, we’re meat focused and grain-free with a touch of carbohydrates, vitamins and minerals to meet all of your pet’s essential dietary needs. Not forgetting, our oven-baked technology.
What if my pet is allergic to certain ingredients in our pet food/treats?

Hang in there, it’s the year 2023 and we’re all about inclusivity. Send us your feedback contact@nottipetfood.com and we will gather our team’s minds to launch as you wish!

How do I ensure that your kibbles are safe for my pets to consume?

All of our kibbles abide by AAFCO standards and are produced under a wide range of certifications

 

How do I check how much Notti kibbles are needed for my pets?

Hop on up on the left corner of your screen and click on our feeding calculator icon for us to do the math for you! You’ll also be greeted with a little surprise gift from us after getting your results.

Can Notti kibbles be used on a rotational diet?

Yes! You can switch between our kibbles. Additionally, this rotation helps diversify their protein sources, preventing them from developing immunities or allergies to specific meats. Pets with a sensitive stomach are recommended to follow the transition guide.

Treats
How do I identify which type of treats is most suitable for my pets?

We categorize our treats based on their functionality and how they're made. Feel free to check the ingredient list to ensure they're safe for your pets, avoiding any potential allergies. Our commitment to quality means we source from a limited selection of ingredients, maintaining a clean and reliable supply

Can I use your Freeze-Dried series as their staple meal?

No, we advise to either use it as a treat or a meal topper. Check out our oven-baked kibbles to ensure all their nutritional needs are met! 

Notti
Do you conduct lab tests for all products?

Yes, we walk the talk. Check out our lab results for our kibbles here and for our treats here

Where are Notti kibbles and treats made?

We are a Malaysian company based in Kuala Lumpur. All of the work to develop, formulate, and distribute our recipes occurs here in Malaysia. Although areas which are limited to our manufacturing capabilities are outsourced- such as our freeze dried range.

What is the difference between Notti and other brands?

We differentiate ourselves by prioritizing the highest quality and freshest ingredients for our pet food. However, what truly sets us apart is our emphasis on functionality, ensuring that we meet all of your pets' needs and desires.

What are the benefits of joining Communotti?

The benefits are endless! What are you waiting for? Click on the “Communottis” tab above to get early access to product launches, events and exclusive promotions.

What is “oven-baked”?

Oven baked kibbles are made by mixing together the raw ingredients, baked at low temperatures (90℃) in an oven until they are completely dry.

The low temperature baking process helps to preserve the nutritional value of the ingredients, as they are not exposed to the high temperatures and pressure of the extrusion process.

Why are there fruits and vegetables in your kibbles?
Fruits and vegetables are often included as a source of essential vitamins, minerals, and antioxidants. These ingredients can help support the immune system, promote healthy digestion, and provide a variety of other health benefits for our furry companions.
How long does your food last?
All of our pet food & treats last longer than 6 months, giving your pet companion more than enough time to feast through the supply. Once opened, we recommend serving our dry food within 30 days.
Does our food need to be refrigerated?
All of our pet food & treats are baked to perfection with no preservatives, without the need of refrigeration.
Do I have to add supplements to make my pet’s food balanced?
Nope! Our pet food is formulated to be balanced and complete in accordance to AAFCO standards. However, you may add additional supplements to meet your pet’s specific needs, or you can add our freeze-dried treats to occasionally spice it up.
Can my kitten or puppy consume your pet food/treats?
Yes, follow the specific product’s feeding guideline for an appropriate portion size.
How do I transition from my pet food to Notti kibbles?

Day 1-2, serve 25% of NOTTI with 75% of your current food.
Day 3-4, Mix 50% of NOTTI with 50% of your current food.
Day 5-6, Mix 75% of NOTTI with 25% of your current food.
Day 7, Full & complete transition.

What are some key advantages to consuming Notti kibbles?
We emphasize and pride ourselves on using only fresh & clean traceable meats- only the kind of meat you’ll eat too. Not only that, we’re meat focused and grain-free with a touch of carbohydrates, vitamins and minerals to meet all of your pet’s essential dietary needs. Not forgetting, our oven-baked technology.
What if my pet is allergic to certain ingredients in our pet food/treats?

Hang in there, it’s the year 2023 and we’re all about inclusivity. Send us your feedback contact@nottipetfood.com and we will gather our team’s minds to launch as you wish!

What is your shipping policy and delivery timeframe?

Check out our shipping terms here! Shipment terms and pricing may differ based on your location. 

Where do you ship to?

We ship all around Malaysia & Singapore.

If you're looking to try us out but you're not within our radius, drop us a message and lets try to work it out!

Can I return my order?

At our core, we strive to provide only the finest products for your pets. However, if there's ever anything that doesn't meet your satisfaction, please click here for further information.

Can I find Notti in stores or buy it in person?

Most definitely! Check out the “stores near you”at the bottom of the page to find one near you!

How do I ensure that your kibbles are safe for my pets to consume?

All of our kibbles abide by AAFCO standards and are produced under a wide range of certifications

 

How do I check how much Notti kibbles are needed for my pets?

Hop on up on the left corner of your screen and click on our feeding calculator icon for us to do the math for you! You’ll also be greeted with a little surprise gift from us after getting your results.

Can Notti kibbles be used on a rotational diet?

Yes! You can switch between our kibbles. Additionally, this rotation helps diversify their protein sources, preventing them from developing immunities or allergies to specific meats. Pets with a sensitive stomach are recommended to follow the transition guide.

How do I identify which type of treats is most suitable for my pets?

We categorize our treats based on their functionality and how they're made. Feel free to check the ingredient list to ensure they're safe for your pets, avoiding any potential allergies. Our commitment to quality means we source from a limited selection of ingredients, maintaining a clean and reliable supply

Can I use your Freeze-Dried series as their staple meal?

No, we advise to either use it as a treat or a meal topper. Check out our oven-baked kibbles to ensure all their nutritional needs are met! 

Do you conduct lab tests for all products?

Yes, we walk the talk. Check out our lab results for our kibbles here and for our treats here

Where are Notti kibbles and treats made?

We are a Malaysian company based in Kuala Lumpur. All of the work to develop, formulate, and distribute our recipes occurs here in Malaysia. Although areas which are limited to our manufacturing capabilities are outsourced- such as our freeze dried range.

What is the difference between Notti and other brands?

We differentiate ourselves by prioritizing the highest quality and freshest ingredients for our pet food. However, what truly sets us apart is our emphasis on functionality, ensuring that we meet all of your pets' needs and desires.

What are the benefits of joining Communotti?

The benefits are endless! What are you waiting for? Click on the “Communottis” tab above to get early access to product launches, events and exclusive promotions.

Still have questions?
Cant find the answers you’re looking for? Please chat with our friendly team.
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